General Cancellation Policy

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At Safe Travels Transportation, we understand that plans can change and unforeseen circumstances may arise. That's why we offer a flexible cancellation policy for our customers. All cancellations must be submitted at least 24 hours prior to the scheduled transportation booking in order to receive a full refund. If a cancellation is made less than 24 hours before the booking, we unfortunately cannot offer a 100% refund. However, we will do our best to accommodate your needs and offer a partial refund whenever possible. We appreciate your understanding and look forward to serving you in the future. 

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Cancellation Policy for Same-Day Bookings

For same-day bookings, we understand that plans can change unexpectedly. However, due to the immediate nature of these reservations, cancellations will not be eligible for a 100% refund. The refund amount will be determined based on the internal work completed to accommodate your booking and any potential opportunities missed due to the cancellation.

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Please note that while we strive to be fair and transparent, refunds for same-day cancellations will reflect the operational costs and commitments made to ensure your booking. We do not charge any additional fees for cancelling a same-day booking.

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For further questions or to proceed with a cancellation, please contact our customer service team.